Why we collect your personal data what we do with it
When you supply your personal details to the practice these are stored and processed for four reasons:
- We need to collect personal information about your health in order to provide you with the best possible treatment. As requested your treatment and our agreement to provide that care constitutes a contract. You can of course refuse to provide the information , but if you refused we would not be able to provide treatment.
- We have a “Legitimate Interest” in collecting that information, because without it we could not do our job safely and effectively.
- We think that it is important that we contact you in order to confirm your appointments with us or to update you on matters relating to your medical care. This again constitutes “Legitimate Interest” , but this time it is your legitimate interest.
- Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time-just let us know by any convenient method.
We have a legal obligation to retain your records for 8 years after your most recent appointment but after this period you can ask us to delete your records if you so wish. Otherwise , we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at any future date.
Your records are stored :
- On paper, in a locked cabinet , and the practice is always locked out of working hours.
- On our clinic devices. These are password – protected, backed up regularly and the practice is locked out of working hours.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to you data:
- Your practitioner(s) in order that they can provide you with treatment
- Administrative staff will not have access to your medical note, just your essential contact details
From time to time , we may have to employ consultants to perform tasks which might give them access to your personal data (BUT NOT YOUR MEDICAL NOTES). We will ensure that they are fully aware that they must treat information as confidential , and we will ensure that a non disclosure agreement is signed. You have the right to see what personal data of yours we hold, you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed , you can also ask us to erase or delete your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and we are doing everything we can to ensure only people who can access that data have a genuine need to do so.
If you feel that we are mishandling your personal data in any way , you have a right to complain . Complaints need to be sent to what is referred to as “Data Controller” . Here are the details you need for that :
Khalid Haq – Osteopath